FAQ

1. What is NOVADEI about?

Novadei is an online creative community launched amidst the pandemic, to help support diverse artists and creatives through an online community and accessing the online marketplace.

We employ a peer mentoring model. Encourage and support respectful dialogue and collaborations. Employ a social enterprise model in how we set up our online store. And, we believe that art and the creatives can be used for positive transformational change.

 

2. Why the emphasis on DIVERSITY?

Because we believe that we are all diverse, and that there is beauty, learnings and strengths in our diversity.

NOVADEI's lead creative is a female BIPOC artrepreneur, and we are building a community that is diverse in its artistic and creative expressions, and personal backgrounds. 

 

3. How do you shop at NOVADEI?

You can purchase or inquire about any artwork through emailing communications@seasonova.ca with the link to the artwork, if you'd like an original or print, and your name and mailing address. We will then be able to send you an invoice to process online payment.

Note that original art and custom items that were made-to-order are non-refundable, and cannot be returned.

 

4. How are items delivered?

Items will be shipped to a Canadian address once it is made and/or becomes available. Original art and creative products are shipped directly from the artists, and the you will receive the shipping tracking information directly from the artist. Prints are made and shipped by NOVADEI.

We currently do not ship outside of Canada, nor do we provide curb-side pick up as we are an online network of independent artists and creatives. Note that original art and custom items that were made-to-order are non-refundable, and cannot be returned.

 

5. How are digital/online items delivered?

The delivery of digital/online items depends on what it is. Digital/electronic books may be downloaded after purchase with download instructions. Online live events, such as live training, will be held at the scheduled time and access information may be downloaded after purchase. There may be opportunities where pre-recorded webinars are accessible after purchase.